Self-Study- Easy to use techniques to stay present, authentic and focused on helping your client, even in the most difficult situations..Meet client needs with compassion, patience and purpose. 10 Credits

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Self-Study Class

Presenter: Sally Bonkrude MA, LPC, MT-BC 

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Course Description:

The Keys to Working with Difficult Clients” will cover how to build trust and rapport with your clients so they feel safe and secure to do their work.

Take home with you easy to use techniques to stay present, authentic and focused on helping your client, even in the most difficult situations.

Learn and experience improvisation using percussion instruments, voice and movement. We will explore many different ways to use improvisation in the mist of difficult situations and emotions.

Discover new ways to build and implement your treatment plan to achieve the goals of your most difficult clients.

This will be followed by trouble shooting ideas for meeting the needs of your clients with compassion, patience and purpose.


Here’s What People are Saying:

“This course helped me refocus my thoughts and attitude about my students. I have been in a rut and this course helped me look at my students differently and gave me some new ideas as to how to work with my students. Katherine M.

“I will remember to be prepared by being as healthy and centered as possible before seeing my clients.   I have more activity ideas from the class as well – such as refocusing the client with Alzheimer’s Disease from rude behavior to singeing her favorite song.” Robin L.

“This gave me a better understanding of the reasons / causes why people act they way they do at times; how to approach situations to maintain inner composure when in challenging settings.  I am able to apply this to all of my daily interactions with clients whether they be in individual settings or in groups.  Christina L.

“The openness and acceptance I felt the presenter gave to each of the participants I feel was very positive. The information was well organized, the powerpoint was easy to follow, and I liked that we had a downloadable copy of the powerpoint. I also liked how the presenter used a variety of learning experiences.” Karen A.C.

“The most positive about this course was being able to interact with music therapists from all over the country in the comfort of my own home. Technology is amazing! Sally is an amazing teacher too. She really took her time and made sure that everyone understood the material. I also enjoyed how she took extra time before the class started and after to check in on me and answer any questions that we may have had.” Edele R.K.


Learning Objectives:

  • Learn musical ways to build trust and rapport
  • Learn easy to use techniques to stay present, authentic and focused on helping your clients, even in the most difficult situations.
  • Explore ways to use improvisation to communicate difficult emotions and unresolved inner feelings and to connect with difficult clients.
  • Learn and experience how to develop and implement a treatment plan that fits the needs of your difficult client.



This course consists of 7.5 hours of recordings (split into short segments) and a 1 hour assignment.


CBMT Domain Area(s):

II.A.1a, 3c, 1f, 2p, I.C c6, c10,c14


The Keys to Working With Difficult Clients is approved by the Certification Board for Music Therapists (CBMT) for 10 CMTEs-Continuing Music Therapy Education credits. The Spiegel Academy, CBMT Approved Provider #P-106, maintains responsibility for program quality and adherence to CBMT policies and criteria.


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